Refund Policy
- Cancelation/Refund policy for non-summer programs
- All deposits are non-refundable.
- Program activities/events conducted by other institutions have their own cancelation policies that the Borough of Mountain Lakes cannot override. Refunds will be issued according to that institution’s policies.
- In certain circumstances, such as a medical emergency, a refund will be considered with a doctor’s written statement within 15 days after the event.
- Refunds will be given minus 15% of the original fee to cover administrative costs.
- If you are unable to attend a program, a written request for a refund of the fee must be received or emailed to recreation@mtnlakes.org at least 21 days prior to the program or program deadline, whichever comes first. Cancelation fee applies.
- Full refunds are given if a program is canceled by the Borough of Mountain Lakes.
Cancelation/Refund policy for summer programs
- The Borough of Mountain Lakes reserves the right to cancel programs or services that do not meet our minimum enrollment requirements. All fees will be refunded if the camper is not placed in another program. There is no refund if a camper is asked to leave the summer program due to behavioral problems or disobeys program policies.
- In the case of an accident, illness (verification from a doctor is required), or death of an immediate family member, a camper will be offered the next available session, or a refund will be considered on an individual basis.
- Summer program fees will be refunded, minus $25 per session, ONLY if an email request is received to recreation@mtnlakes.org no later than May 31. Requests received after May 31 cannot be refunded.
- Program activities/events conducted by other institutions have their own cancelation policies that the Borough of Mountain Lakes cannot override. Refunds will be issued according to that institution’s policies.